Help & Support

FAQs

Most Frequent Questions & Answers

Yes, you can use the same log-in and subscription details across all our platforms

Please contact us if you are having any problems logging on

Dem Dx on iOS works without an active internet connection, although you may not be able to access all our media files. Dem Dx for Android and web is currently only available with an active internet connection

Dem Dx highlights important conditions in two ways. Firstly, the list of Differentials in each category is ranked according to global incidence data supplied by the Institute for Health Metrics and Evaluation in Seattle, USA. Secondly, any urgent or serious conditions are marked with a red flag

Dem Dx supplies additional information about some symptoms, signs and conditions. Click on the Read More button to access this information

Dem Dx has over 500 media files that can be accessed through the media button. These include images (eg. X-rays, CT scans, MRI scans, spirometry traces) and videos (eg. heart sounds, breath sounds)

Viewing or listening to these files will require an active internet connection. If you are using an iPhone or iPad, media files that you have viewed previously may be available offline

The Differentials button shows the potential diseases and conditions that fit with the symptoms and signs that you have selected at that stage in the patient pathway. As you follow the prompting of Dem Dx and add additional clinical observations, the number of potential diagnoses will reduce until you reach your presumed diagnosis

Dem Dx offers a 1 week free trial that starts when you sign up. During this trial you have access to all the functionality and content within Dem Dx (all specialties, all MCQs). When this trial ends, you can continue to access all specialties through taking out a subscription. Otherwise you will continue to have access to the Respiratory chapter and the MCQs

The option to save a note is currently only available on iOS. But don’t worry, we are working hard to allow you to save information on either Android or web as well

On iOS, click on the Saved button at the bottom of your screen, and this will show all the notes and pathways that you have currently saved

To add a new note, simply click on the Notes button at the top of the screen, select a specialty, click the blue pen in the bottom right-hand corner and you’re ready to go

The option to save a pathway is currently only available on iOS. But don’t worry, we are working hard to allow you to save information on either Android or web as well

On iOS, click on the Saved button at the bottom of your screen, and this will show all the notes and pathways that you have currently saved

To add a new pathway, once you have arrived at a final diagnosis, simply scroll to the bottom of the screen and click the Save Your Pathway button, give it a reference and you’re ready to go

Access Dem Dx Today

Sign up to Dem Dx today to receive a 1 week free trial, with full access across mobile, tablet and desktop